Service specification



    eCourierIndia.com SERVICE SPECIFICATIONS

  1. Scope of Services, A&BM is the author and owner of its logistics software, hereinafter to be referred as “eCourierIndia.com ”or “A&BM”, providing its Users an automated shipping panel services integrated with the courier partners. User agrees that A&BM has no role and responsibility in the actual delivery and shipment of the product, A&BM is only provides a platform, for the Users to avail shipping services. The User agrees that the shipments shall be picked up by A&BM’s logistics partner from its Users’ locations as communicated to A&BM at the time of your sign up.

    1.1 The tracking number and logistics partner would be assigned by an automated process based on the pickup and delivery pin code and type of shipment.

    1.2 Users shall provide/display prominently on package the shipping label having full details of the order number, consignee details, product details, return address i.e. the shipping address and the gross value and collectable value (net value) to be collected in case of COD (Cash on Delivery) shipments. The eCourierIndia.com backend panel platform from A&BM shall enable the User to take a print of the shipping label with all the details and the same shall be pasted on the package before the handover to the logistics partner happens.

    1.3 User shall agree that the shipment to be handed over to the Logistic partner on the behalf of A&BM in a tamper proof packing of their brand along with the COD Order Form pasted on the shipment.

    1.4 You may terminate this Agreement without cause by giving A&BM thirty (30) days prior written notice of its intention to do so.

    1.5 You agree that in case of shipments booked under COD (Cash on Delivery), A&BM’s logistics partner shall collect Cash, as per the instructions of A&BM from the Consignee as per the details mentioned on the COD Order and remit/reimburse the amount to A&BM which then forth would be reimbursed to the User. However, A&BM shall not be held liable in case COD has been delayed or misplaced by the Courier Company. User may seek its claim, loss or any damages suffered from the Courier Company.

    1.6 You agree that the User on its behalf shall keep A&BM indemnified against all duties, taxes, octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on shipments. In event of such charges being levied by any government authority, the same can be claimed from the User against the challan /respite of the same. User shall keep A&BM indemnified against any loss, damage, costs, expenses arising out of any action or proceedings initiated by any authority (judicial or regulatory of the like) on account of any act/omissions on its part.

    1.7 The User will be solely responsible to comply with all statutory requirements (State and Central Laws/Statutes) applicable in relation to booking, sale and transportation of the shipments carried and delivered by the logistics partners of A&BM in pursuance of this Agreement.

    1.8 It is expressly understood by the parties to the agreement that A&BM is a mere Service Provider to the User and not in any other capacity whatsoever it may be called. It is further agreed to by the parties to the agreement that A&BM is not performing any activity or job or providing service on behalf of the User which is tantamount to Seller or Retailer and or Stockiest/Distributor. The complete activity performed by A&BM under this agreement is based on specific instructions given by the User as part of the scope defined and from time to time.

    1.9 A&BM reserves the right to provide web based (online) tracking solutions for all shipments through its logistics partners.

    1.10 You agree that A&BM’s logistics partner, at the time of receiving the shipments from User, will use ‘Air Waybill’ provided to them by A&BM through its logistics management software eCourierIndia.com. It is agreed between the parties hereto that at all times for A&BM and its logistics partner, the ‘Consignor/ Shipper’ in the ‘Air Waybill’ shall be the User who is shipping the goods. It is clearly understood that A&BM’s liability, if any, and to the extent agreed herein, shall extend only to User. The User shall be fully liable to its customers and neither A&BM nor any of their logistics partner, shall have any direct or indirect connection/ relationship or responsibility/obligation to A&BM’s customers, in any manner whatsoever.

    1.11 User must ensure security of all shipments which have been picked up from its customers by A&BM’s logistics partners as per A&BM’s security procedures as explained and informed to it before executing this agreement. User confirms that the User is fully aware of the items prohibited on A&BM or A&BM’s logistics partner network for carriage and undertakes that no such prohibited items of shipment shall be handed over to A&BM’s logistics partners for carriage by its customers.

    1.12 User undertakes to fully indemnify and hold the third party delivering shipping, tracking and courier delivery services (hereinafter “Courier Company”) OR A&BM harmless in case of any breach of security procedures by the user and / or by its customers.


  2. Obligation of the User2.1 You agree that the User shall be responsible for proper; tamper proof and damage proof packing of the products.

    2.2 User shall be ready with the packed order when the courier person comes to receive the shipment, all pick-ups should be logged before the cut off time as directed by the customer support team of A&BM, and no pick up beyond the cut-off time of the logistics partner shall be possible. User agrees that they shall contact the Courier Company personnel for the pickup arrangements.

    2.3 User shall collect receipt(s) of the signed copy of the shipping manifest; it is the proof of handover of shipment to the courier companies.

    2.4 User shall strictly only use the automated system for generating the pickup and move the shipment only on the Airway Bill number generated from the eCourierIndia.com administration panel provided during signup by the User for shipping services. If the User moves the shipment through the physical shipping docket or physical airway bill number a penalty of INR. 1000/- (Indian Rupees One Thousand) only shall be charged per airway bill number issued.

    2.5 User should properly paste and insert the invoice, in and on the package.

    2.6 User shall agree that the Service is only for locations already registered on client’s user panel i.e. the orders will be picked by the courier companies from only such locations which have been registered by the User.

    2.7 User undertakes to fully indemnify and hold Courier Company or A&BM not liable in case of any breach of security procedures by the User(s), its employees, vendors, customers etc.,

    2.8 User shall agree that in case of a reverse pick up of orders (only national orders), it shall be your responsibility, in case a reverse pick-up is requested by the User the same shall be charged a fixed fee of INR 50/- (Indian Rupees Fifty) only, additional to the reverse freight charges which are equal to the delivery freight charges as mentioned in the proposal.

    2.9 User to agree that when a shipment comes back as RTO (return to origin) due to failure of COD, failed delivery, failure to pay any international charges such as customs, or any such similar levy/duty, or any other reason whatsoever, it is the User’s/User’s responsibility to change the status of the order to RTO received and intimate A&BM in with the Reverse Airway bill number. User agrees to make payment as applicable. The User may also choose to not opt for RTO. However, the User shall be required to intimate A&BM of the same.

    2.9 User to agree that when a shipment comes back as RTO (return to origin) due to failure of COD, failed delivery, failure to pay any international charges such as customs, or any such similar levy/duty, or any other reason whatsoever, it is the User’s/User’s responsibility to change the status of the order to RTO received and intimate A&BM in with the Reverse Airway bill number. User agrees to make payment as applicable. The User may also choose to not opt for RTO. However, the User shall be required to intimate A&BM of the same.

    2.10 User shall agree that you will not book / handover or allows to be handed over any good which is banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery (excluding artificial jewellery), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and Service Provider shall not be liable for the Delivery of any such products. Without prejudice to the generality of the aforesaid, an indicative list of the banned or prohibited products is given in “Banned Products”. In the event User hands over or provides the aforesaid products to the eCourierIndia.com then eCourierIndia.com shall not be responsible and shall not be liable for any loss, damage, theft or misappropriation of such Products even if Service Provider or Delivery Personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to Service Provider or Delivery Personnel.

    2.11 Shipments which cross national borders/ international shipments may be subject to customs clearance, in the destination country prior to delivery to the User. The Sender is responsible for making sure goods shipped are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted shall be the User’s responsibility.

    2.12 User understands, agrees and acknowledges that A&BM through its logistics partners is a mere Bailee of the Products, cash and is not an insurer of the same. User hereby expressly and specifically waives all its rights and claims against A&BM and its logistics partners arising out of or in relation to the principles of insurance. 2.13 In case of Damaged/Pilferaged/Tempered/Pressed/leaked shipment, receiver shall mention negative remarks on POD copy to get claim for the shipment. In the absence to negative remarks on POD copy, claim shall be rejected.



  3. 3.Fees3.1 The User hereby agrees that the applicable shipping rate will be charged as per the current prevailing rate mentioned on the live calculator link in users admin panel.

    3.2 A&BM reserves the right to apply other applicable charges over and above the shipping base rates and eCourierIndia.com service charge like COD charges and other fees are as on the live calculator link in users admin panel.

    3.3 A&BM has rights to make any changes in the rate mentioned on the live calculator link in users admin panel and prevailing.

    3.4 Service tax and other taxes are applicable as per taxation law.

    3.5 You agree that volumetric weight will be charged on Freight is calculated based on volumetric weight or actual weight whichever is higher. Dead/Dry weight or volumetric weight whichever is higher should be taken while calculating the rates.

    3.6 In case declared weight differs and less than actual weight shipping charges will be revised to actual weight.

    3.7 Remittance of COD amount would be made twice every week Please note: the remittance will only include payments which has been received from the courier company in the remittance cycle before the date of remittance by eCourierIndia.com. Any queries in relation to COD remittance should be raised as a ticket on info@eCourierIndia.com All claims must be notified to A&BM in writing within 15 days from the date of acceptance of the shipment, failing which User (“USER”) forfeits and waives its right for such claim.

    3.8 The User on its behalf shall keep A&BM indemnified against all duties, taxes, octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on shipments. In event of such charges being levied by any government authority, the same can be claimed from the User against the challan /respite of the same. User shall keep A&BM indemnified against any loss, damage, costs, expenses arising out of any action or proceedings initiated by any authority (judicial or regulatory of the like) on account of any act/omissions on its part.

    3.9 For any claims by the User the signed copy of the manifest sheet of the pick up against which the courier company has received the shipment has to be submitted along with the claim request. Without the signed manifest the request shall not be considered valid.

    3.10 Said To Contain Basis & Inspection: It is expressly understood by and between the Parties that all Products agreed to be delivered by A&BM or its logistics partners are on “SAID TO CONTAIN BASIS” i.e. A&BM or its logistics partners shall be under no obligation and is not expected to verify the description and contents of the Products declared by the User on the docket and as such, the User shall undertake and ensure to make proper, true, fair, correct and factual declaration on the docket regarding description and value of Products. Further, the Service Provider is not responsible in any way whatsoever for the User ability of the Product.


  4. 4.Terms of the Payment4.1 User shall agree to deposit an amount in their respective account to use our Services as per the prepaid model.

    4.2 User agrees to recharge their account by clicking on “Buy Shipping Credit” and choose the amount according to your business needs and you can use this amount to ship through air and surface both.

    4.3 A&BM reserves the right to activate your account, once the shipping credit has been made by the User.

    4.4 User shall agree that with the shipment weight, it will automatically get deducted from your credit weight. As per the norms of the A&BM Logistics, you will be charged a minimum of 0.5 kgs (or in multiples) for your air shipping. Please note that the weight charges applied by the courier companies may differ but however such charges shall be adjusted in your eCourierIndia.com wallet limit on your eCourierIndia.com account.

    4.5 A&BM shall issue an invoice which will get auto adjusted against the credit in your account as the following conditions:
    (I) If the invoice amount is more than the credit in your account User shall agree that in case where the invoice amount is more than the credit in your account, the freight invoice will be marked as unpaid and it will constantly get reflected in you panel and invoice history. If you fail to pay the invoice, then the shipping will be suspended. To continue using eCourierIndia.com Services, you need to recharge your account for the unpaid invoice as well the new shipping limit.
    (II) If the Invoice amount is less than the credit in your account. User shall agree that in case where the invoice amount raised is less than the credit in your account, the freight invoice amount will be automatically adjusted from your credit and shall be marked as paid. The User shall then continue using eCourierIndia.com Services from the remaining credit amount.

    4.7 User shall agree that it will be your responsibility to verify the invoices and inform the eCourierIndia.com within 5 (five) Working days in case of any disputes regarding the contents of the invoice.

    4.8 For any claims by the User like wrong freight being applied, Cash on Delivery missing, pilferage, in transit damage- the signed copy of the manifest sheet of the pick up against which the courier company has received the shipment has to be submitted along with the claim request. Without the signed manifest the request shall not be considered valid.


  5. 5. Returns/RTO of the Products5.1 A&BM reserves the right to returned to the User, the products which are not accepted by the Customer for any reason whatsoever, at the location(s) as specified by the User.

    5.2 A&BM reserves the right to apply the RTO (return to origin) charges same as the agreed shipping rates.

    5.3 User shall agree that the returns will be initiated by the logistics partners for all products which are not accepted by the Customer for any reason whatsoever. You will ensure that such products are accepted at the location(s) specified by you and share the Airway bill number against which the shipment returned to the User/User.

    5.4 In case of non-acceptance of the RTO shipment by the User, A&BM reserves the right to levy suitable demurrage charges for extended storage of such products for any period exceeding 7 (seven) Business days from initiation of the Returns and up to 45 (Forty Five) days from such date. In case of nonacceptance of the products beyond 45 (forty five) days, A&BM has the right to dispose such products and the User will forfeit all claims in this regard towards the eCourierIndia.com also user will be required to pay charges for disposing the product.



  6. 6. Reverse Pickups:

    6.1 “Reverse Pickup” means collection of the Products by Service Provider from the Customer’s address as specified by the User and the delivery of such products at a location mutually agreed between the Parties.

    6.2 User shall agree that in case of a reverse pick up of orders, it shall be your responsibility, in case a reverse pick up is requested by the user the same shall be charged as per the courier company charges only, additional to the reverse freight charges which are equal to the delivery freight charges as mentioned in the proposal.

    6.3 The A&BM and A&BM’s logistics partners shall not be responsible for verifying the contents of the products handed over by the Customer to it delivery Personnel. The Packaging of such products shall also be the sole responsibility of the Customer. The Packaging should be good enough to ensure no damage in transit. The sole responsibility of the contents of the packed consignment shall lie with the end customer. The A&BM and A&BM’s logistics partners shall be, in no way, responsible for any shortage or damage of such consignments unless the same is caused solely due to the gross negligence of the Service Provider.

    6.4 It is the responsibility of the User/User that on receipt of the shipment initiated through reverse pickup, share the AWB number on which the logistics partner has delivered the shipment.



  7. 7. Liability for “Forward Delivery”7.1 Notwithstanding anything contrary contained in this Agreement, the maximum liability is INR 5000 or whatever compensation the logistics partner offers to A&BM in event of a claim by the User, provided such claim is raised by the User within one (1) month from the date of such damage or loss or theft. Any claims by the User should be submitted along with the copy of the signed shipping manifest.

    7.2 User shall agree that all claims must be notified to A&BM in writing within 7 Business days from the date of acceptance of the shipment, failing which the User forfeits and waves its rights for such claim.


  8. 8. Good till cancelled:

    eCourierIndia.com services stay active till 15 days from the date of the last unpaid invoice, the User shall be charged for the period for which the invoice has been raised. The User must request termination before the next billing cycle starts and/or the next invoice, is generated, or the cancelation request does not count. There is no pro-rated refund of remaining service period in the current billing cycle. The customer can request for Termination by simply writing an email to info@eCourierindia.com with the following information and request of termination
    name of the user,
    name of the store,
    reason for termination


  9. 9. Termination

    9.1 A&BM reserves the right to discontinue the service after giving 7 Business days’ notice to User (“USER”) in writing. However, in case of failure by User (“USER”) to pay outstanding dues of A&BM, A&BM, at its discretion, may discontinue the services with immediate effect.

    9.2 In the event of any termination of this Agreement, User shall promptly and forthwith make payments of all the Fees accrued or due to the Service Provider.


  10. 10. Limitation of Liability UNDER NO CIRCUMSTANCES WILL SERVICE PROVIDER, DELIVERY PERSONNEL OR ANY DIRECTOR, OFFICER, EMPLOYEE, AGENT OR CONTRACTOR OF SERVICE PROVIDER BE LIABLE TO THE USER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY LOSSES OR DAMAGES ARISING FROM THE AGREEMENT, UNDER TORT, COMMON LAW OR UNDER PUBLIC POLICY, EVEN IF USER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF GOODWILL OR ANTICIPATED PROFITS OR LOST BUSINESS AND BE LIABLE FOR ANY LOSS OF DATA OR ANY INTERRUPTION OF ANY USER PROPERTY DUE TO ANY CAUSE. THE PARTIES AGREE THAT THE FOREGOING REPRESENTS A FAIR ALLOCATION OF RISKS BETWEEN THE PARTIES AND IT IS AN ESSENTIAL ELEMENT FOR PARTIES TO ENTER INTO THIS AGREEMENT.
      Banned Products- A. Dangerous Goods
      a. Oil-based paint and thinners (flammable liquids)
      b. Industrial solvents
      . Insecticides, garden chemicals (fertilizers, poisons)
      d. Lithium batteries
      e. Magnetized materials
      f. Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
      g. Fuel for camp stoves, lanterns, torches or heating elements
      h. Automobile batteries
      i. Infectious substances
      j. Any compound, liquid or gas that has toxic characteristics
      k. Bleach
      l. Flammable adhesives
      m. Arms and ammunitions
      n. Dry ice (Carbon Dioxide, Solid)
      o. Any Aerosols, liquids and/or powders or any other flammable substances classified as Dangerous Goods for transport by Air

      Banned Products- b. Restricted Items
      a. Precious stones, gems and jewellery
      b. Uncrossed (bearer) drafts / cheque, currency and coins
      Poison
      d. Firearms, explosives and military equipment.
      e. Hazardous and radioactive material
      f. Foodstuff and liquor
      g. Any pornographic material
      h. Hazardous chemical items